Refund Policy
Refund Policy
At MOTI, we want you to be satisfied with your purchase -' your success is our success', and we strive to fulfil our slogan i.e.' Keep It Simple, of High Value and Easily Accessible'. This Refund Policy outlines the terms under which we offer refunds for our MOTI online resource.
1. Digital Product Nature
MOTI and associated services/products are digital products and are delivered instantly (or within a short time frame) after purchase. As such, they are not eligible for return in the traditional sense.
2. Eligibility for Refunds
We offer refunds under the following conditions:
a. Accidental Purchase
If you made an accidental purchase and have not accessed or downloaded the MOTI material, you may request a refund within [7] days of purchase.
b. Technical Issues
If you are unable to access the MOTI resource due to a technical issue on our end, and we are unable to resolve it within [3 business days], you may be eligible for a full refund.
c. Dissatisfaction
If you are unsatisfied with the content and have completed less than 20% of the course, you may request a refund within 7 days of purchase. We may ask for feedback so we can improve our content.
❗ Note: We reserve the right to deny refund requests if there is evidence of significant course usage or content download.
3. Non-Refundable Situations
We do not offer refunds in the following cases:
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You changed your mind after purchasing
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You completed a significant portion of the course (typically over 20–25%)
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You failed to cancel a subscription before the renewal date (if applicable)
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Discounts or promotional offers were applied.
4. How to Request a Refund
To request a refund, please contact us at [Insert Email Address] with:
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Your full name
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Order number
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Reason for the refund request
We aim to respond within [2–5 business days].
5. Refund Processing
If approved, refunds will be processed back to your original method of payment. Please allow 5–10 business days for the funds to appear in your account.
6. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date.
7. Contact Us
If you have questions about this Refund Policy, please email us at: